At Dhanu Bihar, we deeply appreciate your generous contributions and support toward our mission. As a non-profit organization, we ensure that all donations and payments are utilized for the intended social welfare programs. However, we have outlined our Refund Policy for transparency and clarity.
1. Donations are Non-Refundable
- Donations made to Dhanu Bihar are voluntary and non-refundable under normal circumstances.
- Once a donation is processed, it is considered final and cannot be reversed.
2. Errors in Donation Transactions
If you have made a donation in error, such as an incorrect amount or duplicate transaction, you may request a refund within 7 days of the transaction date by providing:
- Proof of donation (transaction receipt or confirmation email).
- A valid reason for the refund request.
3. Refund Eligibility
Refunds may only be considered under the following conditions:
- Technical Errors: If an online transaction fails but your account is debited.
- Duplicate Transactions: If multiple donations are made due to system errors.
- Unauthorized Transactions: If an unauthorized payment is reported within 7 days.
4. Refund Process
- Refund requests must be sent via email to info@dhanubihar.org with the subject “Refund Request – [Your Transaction ID]”.
- Upon verification, approved refunds will be processed within 10-15 business days through the same payment method used for the original transaction.
5. Non-Refundable Cases
- Donations made intentionally for supporting our initiatives.
- Requests made after 7 days from the transaction date.
- Donations made via third-party fundraising platforms (Please contact the respective platform for refunds).
6. Changes to Refund Policy
We reserve the right to update this Refund Policy as needed. Any changes will be reflected on our website (dhanubihar.org).
7. Contact Information
For any refund-related queries, please reach out to:
Email: info@dhanubihar.org
Phone: +91 9162771750
Website: dhanubihar.org
By making a donation, you acknowledge and agree to the terms of this Refund Policy. Thank you for your support in making a difference!